Policies

WHAT TO KNOW AHEAD OF TIME

• We want to make this easy for you and want you to come back to us, so please follow the rules below for a swift and easy return.
• Ensure that you get a full refund by returning your items(s) with the packaging in the original, intact condition.
• Please do not return or attempt to return an item in a condition that you would not want to receive yourself.
• You are responsible for any return shipping costs that were not due to a problem with the item.
• If the return is a result of our error (you received an incorrect or defective item, etc.) we will pay the return shipping costs.
• Please do not use the item's original packaging as a shipping container. To avoid damage and ensure you're refunded, pack items in the original packaging and place them inside a larger, separate shipping container. We recommend using the box your items were originally shipped in.

NO PROBLEM

• Most new and unopened items delivered within the last 30 days and are not included in the NO CAN DO group below.

NO CAN DO

• Returns dated 30 days past the electronically posted delivery date. This can be found by clicking on your tracking number.
• Any items which have been removed from the packaging or the manufacturer seal is broken.
• Any custom-programmed electronics.
• Specially altered or assembled items.
• Any custom orders such as suspension, custom wheels, and so on.
• Items that do not have all tags and original packaging materials.
• Used, dirty or damaged goods.

Once you have reviewed our returns policy above and have determined that you are eligible, click on one of the forms below, carefully read the instructions, completely fill it out and send it in with the returned product. If you have any questions before you initiate your return, please feel free to email us at info@rottweilerperformance.com or call 844-768-7373 and we'll be happy to help!

IMPORTANT: Any returns that do not meet the guidelines above will be returned to the shipment address listed on the label at the customer's expense. Please adhere to the guidelines so that we can make this as smooth for you as possible. 

• PDF RETURN FORM
• JPEG RETURN FORM

When your return is approved, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

• Rottweiler Performance is not liable for any damages caused by installation of any product and the customer is solely responsible for the decision made to modify their equipment.

• Upon receiving your order from Rottweiler Performance, you have 30 days to inspect and ensure all items are correct according to your order(s) and report any possible shipping damages. Our team is readily available during business hours if the wrong item(s) had been shipped to you. Rottweiler Performance is not liable for any cost of labor, time, or damage caused and/or may be caused by the installation of the incorrect item(s). If you believe you have received the wrong items, please contact our team and include the following information:

1. Order number(s)
2. Item(s) under question
3. Best way to contact you

• Although we strive to employ highly skilled personnel, incorrect products may be shipped on occasion and we want to ensure you that we will be here to correct the situation in a timely manner.
• Product logo(s) and sticker(s) may be subject to change at any time without notice.

• Priority Mail International: 6-10 Business Days. (Does not include Outbound and Inbound Customs Processing timeline)

View Country-Specific Restrictions

Unfortunately, we currently do not offer returns for international orders.

Your returned item will be thoroughly reviewed and if approved, will be processed within 7 business days after the item is received at our warehouse. Credit will be posted 1-5 days after the date of processing to your original form of payment. You will be notified via email. Unfortunately, we cannot refund duties, taxes or shipping charges.

USPS will attempt to deliver a package up to 2-3 times, after a failed third attempt, the package will be re-routed back to our warehouse and a refund will be issued to the original form of payment less shipping costs and the item will be returned to stock. If you would still like this item, you will need to reorder the item again. In the event that USPS is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at the point of delivery, or otherwise, Rottweiler Performance is not responsible for payment of return shipping costs levied by the courier. Similarly, Rottweiler Performance is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery and is non-refundable. Please remember that we can only ship to the address that you have input into the system upon checkout.

1. AWAITING FULLFILLMENT — Rottweiler Performance has received the order and is in preparation for shipment.
2. ORDER BEING PICKED AND SHIPPED — The order is being pulled and packaged (usually this can take up to 1 1/2 days), and the shipping label will be printed when your order has been finished packing. If your order is placed on a Thursday or Friday there is a possibility that we might ship it by the next Monday.
3. PARTIALLY SHIPPED — Only some items in the order have been shipped and we have split the shipment, you should have received an email with detail on what items shipped and what items were not shipped. This usually happens because of a backorder item and we will notify you on the ETA shortly after we split your order.
4. BACK ORDERS — An item in your order is out of stock. We work hard to keep most items in stock so that we can fulfill you fast, but the manufacturer is back-ordered with us.
5. SHIPPED — The order has been shipped and the customer should have received an email with tracking information, however, a customer can always look up their tracking number by logging into their account at www.rottweilerperformance.com.
   • We encourage our customers to check their Junk mail /Spam folder and look for the tracking information email if they feel they have not received it yet.
6. REFUNDED — The customer has requested a refund.
7. PENDING — Waiting on a response from the customer.

Privacy Policy for RottweilerPerformance.com

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at info@rottweilerperformance.com.

At Rottweiler, the privacy of our visitors is of extreme importance to us. This privacy policy document outlines the types of personal information is received and collected by Rottweiler and how it is used.

Log Files
Like many other Web sites, Rottweiler  makes use of log files. The information inside the log files includes internet protocol ( IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable.

Cookies and Web Beacons
Rottweiler does use cookies to store information about visitors preferences, record user-specific information on which pages the user access or visit, customize Web page content based on visitors browser type or other information that the visitor sends via their browser. No data we collect contains personally identifiable information.

Advertising System Cookies
We may utilize cookies for online advertising. We may also allow “third-party” entities such as ad servers, ad networks and data collection organizations, to place and utilize cookies on Rottweilerperformance.com. Cookies enable us and other third-parties to present ads to users based on their visit to Rottweilerperformance.com and other sites on the Internet.

These third-parties use technology to deliver advertisements that appear on Rottweilerperformance.com directly to your web browsers. These third-parties automatically receive your IP address when this occurs. Other technologies (such as cookies, JavaScript, or Web Beacons ) may also be used by the third-parties and Rottweiler to measure the effectiveness of advertisements and/or to personalize the advertising content that you see.

Rottweiler has no access to or control over cookies and technologies that are used by third-party advertisers. Rottweiler's privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites.

You should consult the respective privacy policies of these third-party ad servers, networks and data collection organizations for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. If you wish to disable cookies, you may do so through your individual browser options or by visiting the Network Advertising Initiative (NAI) industry website at: http://www.networkadvertising.org/choices. More detailed information about cookie management with specific web browsers can also be found at the browsers' respective websites.

Discounts may not be stacked with any other discounts, codes and/or offers.

Discounts cannot be applied to Gift Cards or Certificates.

Excludes sale items.

At Rottweiler, we strive to provide the most accurate and up-to-date inventory information on our site. Our goal is to ensure a seamless shopping experience for our customers by reflecting real-time product availability. However, due to the dynamic nature of inventory levels, discrepancies may occasionally occur.

Key Points of Our Live Inventory Best Effort Policy:

1. Real-Time Updates:
   • We regularly update our inventory information to reflect the most current stock levels. Our system is designed to sync with our warehouse data multiple times throughout the day.
2. Best Effort Accuracy:
   • While we strive for perfect accuracy, there may be instances where the displayed inventory does not match actual stock. This can happen due to high demand, simultaneous purchases, system delays, or other unforeseen factors.
3. Notification of Discrepancies:
   • If you place an order for an item that is out of stock, we will notify you as soon as possible. In such cases, you will be given the option to backorder the item, choose an alternative product, or receive a full refund.
4. Backorder and Pre-order Options:
   • For items that are temporarily out of stock, we may offer the option to backorder or pre-order. Estimated delivery times will be provided, and we will keep you informed of any changes to these estimates.
5. Inventory Management Practices:
   • We continually refine our inventory management practices to minimize discrepancies and improve the accuracy of our stock levels. This includes regular audits and system enhancements.
6. Customer Service Support:
   • Our customer service team is available to assist with any questions or concerns regarding inventory levels and order status. We are committed to providing timely and helpful responses to ensure your satisfaction.